Salesforce Solutions Experts

Salesforce Sales Cloud

Salesforce Sales Cloud can make all the difference the way Sales rep engage and sell to both prospects and existing customers. Sales Cloud can track every aspect of the journey from prospect to loyal customer across all teams.

Sales cloud helps Sales reps in achieving their Sales targets. It provide a platform where Sales rep can follow all actions taken on an account easily over single display, track status of lead & opportunity.

Below are benefits of Salesforce Sales Cloud

• Single screen view of Lead, accounts and opportunity.

• Effective lead management process

• Better opportunity management with 360 degree view.

• Easily implement company specific Sales processes.

• Helps in getting a real-time view into your team’s forecasts.

• Monitoring team performance by instant reporting.

Salesforce Service Cloud

Salesforce Service Cloud helps in providing world class service to customers. Service cloud helps in providing 24*7 customers support and respond to customer whenever they need. Service cloud can help in building customer loyalty, Increase first call resolution and agent productivity. Service cloud can also help in reducing customer service cost and increasing overall customer satisfaction.

Benefits of Service cloud

• 360 degree view of customer.

• Customer support from multiple channels.

• Omni-channel routing of cases.

• Faster case management with easy visibility into the full context of case and a record of every customer interaction.

• Helps customer service agent to monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.

Salesforce Community Cloud

Customer communities allow your business to connect with your customers 24*7. Customer communities can be branded as per your branding requirement. With customer community you can track customer activity, automate portions of customer service, and create and update customer specific content; such as invoices, receipts, pricing, directly from within salesforce.com.

Benefits of customer communities

• Making customer specific information available 24*7 to all authorized customers

• Addressing customers query and Building a knowledge base.

• Conducting surveys and polls, getting one to one feedback from customers.

Salesforce Data Cloud

Data Cloud is a data platform that unifies all of your company’s data on to Salesforce’s Salesforce Platform, giving every team a 360-degree view of the customer to drive automation and analytics, personalise engagement, and power trusted AI. Data Cloud creates this holistic customer view by turning volumes of disconnected data into a single, trusted model that’s easy to access and understand. This includes diverse data sets, like telemetry data, web engagement data and more across your organisation or your external data lakes and warehouses. And this unified view helps your Sales, Service, and Marketing teams build personalised customer experiences, trigger data-driven actions and workflows, and safely drive AI across all of your Salesforce apps.

Regardless of where your data comes from — internal apps, systems, channels, external data lakes, and even emails, images, or PDFs — Data Cloud can bring it all together, creating a unified customer profile that helps your team better understand what your customer needs today, and anticipate what they may need tomorrow. This helps teams across your organisation use all of your company’s data to boost productivity and deliver deeper customer value.

Using Data Cloud, your business can consistently provide personalised customer experiences that lead to increased customer satisfaction, loyalty, and business growth. Data Cloud ensures that every employee has the right information at the right time to deliver what customers need, in near real-time, across the entire customer journey.ure manner than

Agentforce

Agentforce Service Agent is a massive leap forward in customer service automation. Unlike traditional chatbots that rely on rigid, declarative dialogs, these autonomous agents use generative AI to operate 24/7 across self-service portals and messaging channels to handle tasks, make decisions, and provide natural responses aligned with your company’s brand. Because Agentforce Service Agent is grounded in your trusted business data and knowledge base, it delivers the most relevant, context-aware information to meet specific business or customer service goals. Agentforce Service Agent automates common tasks and frees up your service team to focus on more strategic, high-value work and building customer relationships.

Key Benefits of Agentforce Service Agent

Agentforce Service Agent offers flexible solutions to customer service challenges.

• Responds 24/7: Answers questions, deflects cases, and meets service goals on channels at any time of day, whenever is convenient for your customer.

• Replies naturally: Uses generative AI to craft conversational responses that understand context and match your brand’s voice.

• Adds clarity: Instructs AI agents to ask questions specific to your business to gather and share more accurate information.

• Handoffs to humans: Lets AI seamlessly transfer or escalate conversations to live agents who can solve more complex issues.

• Deploys quickly: Sets up in minutes with service-specific templates and existing workflows. There’s no need to write dialogs, determine intents, maintain conversation trees, or train large language models (LLMs).

• Grounded in trusted data: Grounds your AI agents in credible sources like your Knowledge articles, similar cases, and CRM data. All large language model (LLM) calls from Agentforce Service Agent go through the Trust Layer on the Salesforce Platform, which keeps customer data safe.