Salesforce Service Cloud helps in providing world class service to customers. Service cloud helps in providing 24*7 customers support and respond to customer whenever they need. Service cloud can help in building customer loyalty, Increase first call resolution and agent productivity. Service cloud can also help in reducing customer service cost and increasing overall customer satisfaction.

Benefits of Service cloud

• 360 degree view of customer.

• Customer support from multiple channels.

• Omni-channel routing of cases.

• Faster case management with easy visibility into the full context of case and a record of every customer interaction.

• Helps customer service agent to monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.