Customer communities allow your business to connect with your customers 24*7. Customer communities can be branded as per your branding requirement. With customer community you can track customer activity, automate portions of customer service, and create and update customer specific content; such as invoices, receipts, pricing, directly from within salesforce

Benefits of customer communities

• Making customer specific information available 24*7 to all authorized customers

• Addressing customers query and Building a knowledge base.

• Conducting surveys and polls, getting one to one feedback from customers.